1. Made-to-order and personalized jerseys
Voidera jerseys are produced after ordering. Personalized jerseys made with a chosen player name, number, flag or other customer specification cannot normally be cancelled, returned or exchanged for a change of mind once production has begun. This does not affect mandatory rights when goods are defective, damaged, incorrect or materially different from the order.
2. Standard jerseys and change of mind
Voidera does not offer a voluntary change-of-mind return for standard jerseys under Swiss sales unless Voidera agrees otherwise in writing. If mandatory consumer law in your country gives you a withdrawal right, that right remains available for eligible non-personalized goods. For consumers in the EU or EEA, this will generally be 14 days after delivery, subject to legal exceptions and the rules below.
3. Condition of eligible returns
An eligible change-of-mind return must be requested within the applicable period and the item must be unworn, unwashed, unused, undamaged and returned with original packaging and tags where supplied. You may inspect an item only as reasonably necessary to establish its nature, characteristics and fit. Value lost through handling beyond that may be deducted where law permits.
4. Damaged, defective or incorrect items
Contact Voidera as soon as reasonably possible, preferably within 14 days of delivery, with the order details and photos. After verification, Voidera will provide an appropriate remedy such as correction, repair, replacement, price reduction or refund as required by the circumstances and applicable law. Reporting within 14 days helps us investigate but does not shorten a longer mandatory legal guarantee.
5. Return shipping and refunds
Do not return anything before receiving instructions and a return address. For an approved change-of-mind return, the customer pays direct return shipping unless law requires otherwise. For verified damaged, defective or incorrect goods, Voidera will cover reasonable return costs or provide another suitable process. Approved refunds are sent to the original payment method after inspection and may take additional banking time. Original delivery charges are handled as required by applicable law.
6. Order changes and cancellations
Contact Voidera immediately if delivery or customization information is wrong. A requested change is not guaranteed after production begins. If Voidera cancels an order because it cannot be fulfilled, the affected payment will be refunded.
7. Voidera Plus
Voidera Plus renews annually until cancelled. You can cancel future renewal in the Stripe customer portal from your account. Cancellation normally keeps benefits active until the end of the paid term and does not retroactively refund that term. Any mandatory cancellation or withdrawal rights remain unaffected. A claimed annual personalized jersey follows the personalized-product rules above.
8. How to contact us
Email voiderarecruit@gmail.com with your name, Stripe receipt or order reference, product, delivery date, requested solution and photographs where relevant. We will provide the next steps.